It isn’t too long ago that touch screens seemed like nothing more than science fiction, but they have become a staple part of our everyday lives in everything from mobile phones to kitchen appliances.
Their intuitive design makes them easy to use and highly adaptable, and there are many ways to include a touch screen kiosk in your business to improve customer service while reducing staffing costs.
Unmanned information desks
It is often the case that visitors ask the same questions again and again, or that their queries are very easy to answer.
Instead of hiring multiple members of staff to man information desks, you can simplify these interactions through a touchscreen kiosk. You can either present a list of frequently asked questions, offer a voice or text search function, or use an AI chatbot to provide the answers quickly and efficiently without the need for human interaction.
People have become increasingly accustomed to self-service options when shopping, which means that you can reduce the number of staff that you have on hand at any given time.
From self-checkouts to digital catalogues and product ordering, there are numerous ways to provide a quick and easy shopping experience that lets the customer take charge and reduces your payroll bill.
Digital guided tours
Whether visiting a stately home or taking a stroll through a popular tourist spot, visitors often enjoy the additional information and entertainment of a guided tour.
It can take a long time for a tour guide to learn the necessary information to provide a tour, and they are only able to do so for a limited number of people at a time. Placing a touch kiosk at each location of interest allows you to provide a detailed description of the history that can include videos, images and even different languages.
Touch screens have fewer external components than other devices that use buttons, keyboards or a mouse, which have to stand up to a lot of everyday use.
By minimising these more delicate components, you can increase the lifespan of your equipment and reduce the costs associated with hiring a technician to repair the unit.
Touch screen kiosks from Teksmart®
Here at Teksmart®, we know how to create reliable touch screen kiosks that bring a new dimension to your service. No matter how big or small your business, or what your usability requirements are, we’re sure to be able to provide the perfect solution.