Delivery & Warranty

We endeavour to dispatch all in-stock orders within 1 working day, however we advise that you should allow 3-5 working days for delivery after you have ordered as most products are built-to-order. We use an insured 24-hour delivery service for all items sent within mainland UK. That guarantees your purchase will be with you before 4.00pm the next working day. Items that are being sent to Scotland and Northern Ireland can take up to 48-hours to arrive after dispatch.

When ordering online the shopping cart will automatically calculate the exact price and best shipping method based on your order.

We urge all customers to check their order on delivery to confirm the goods have arrived safely. Any problems with the order should be reported back to the delivery driver. The item must be rejected for us to claim on the damaged goods. We do ask you to report the incident to us as soon as possible after the item has been delivered to avoid any loss of compensation.

Track Your Item

Just let us know if you want to be able to track your item/s. We’ll be more than happy to give you a tracking number.

Shipping Tariff

Shipping costs are exclusive of VAT and calculated based on the total weight:

• UK (1-60kg): £35.00
• UK (61-150kg): £70.00
• UK (151KG+): £105.00

Collection

Alternatively – items can be collected from our warehouse in Loughborough upon arrangement. Please call us on 01509 323 113 to discuss this service if you require.

All our products come with a 2-year return to base manufacturer’s warranty (from the date of original purchase). Proof of purchase will be required to qualify for the warranty. Warranty cannot be transferred over to a second owner if sold on within the 2-year warranty period.

As part of our warranty agreement we will take liability for returning items (once repaired), and liability for replacements, parts and repairs. However, we are not liable for collecting the faulty goods or for any costs that are incurred by third party companies, including: builders, electricians or audio-visual installers.

If the product has been tampered with or modified the warranty will be void.